Every watch listed on our website has been checked for quality and authenticity. You can be assured that the watch you are buying is 100% authentic.

We do not guarantee that the watches are waterproof. However, they are suitable for everyday activities such as hand washing and similar light use.

We rank the condition of our watches based on overall wear, age, and visible damage.

Very Good: Slight signs of use.
Good: Normal signs of use, including small scratches or slight discoloration.
Fair: Clearly used with visible scratches and marks.

Please also read the item description carefully for specific defects. Feel free to contact us for additional information.

No. Boxes and papers are included only if they appear in the product photos. All watches and jewelry include our courtesy case.

IS Watches for Her is happy to buy your watch; however, we do not purchase jewelry. Please fill out the form in the “Sell Your Watch” section of our website to receive a quotation from our team.

Yes. Our laboratory in Milan offers professional watch repair and servicing, even for watches not purchased from us. Please contact us through the form in the “Contact” section of the website.

Yes, we ship worldwide using UPS, DHL, or FedEx. Orders are usually shipped within 1–3 business days after payment. A tracking code will be provided once the order has been dispatched.

Europe & UK: €20
US & Canada: €50
Australia & Asia: €60
Italy: €10

We offer a 14-day return policy from the date of delivery.

Returned items must be:

Unworn and unwashed
In original condition
With tags attached
In original packaging

If tags are removed, a 20% fee may be deducted from the refund. Returns that do not meet our conditions may be refused.

Return shipping costs are the responsibility of the customer. The company is not responsible for loss or damage during return shipping.

Refunds are issued after the returned item passes inspection in our laboratory, usually within 2–5 business days.

Refunds are sent to the original payment method unless otherwise requested. Shipping costs are non-refundable.

We accept most common payment methods. Bank transfers are also accepted. Please contact us via email or WhatsApp for assistance.

Customs duties and import taxes are not included in the listed prices. Buyers outside Europe may be required to pay additional fees imposed by local authorities.

All watches are inspected before listing. We provide a 30-day warranty covering mechanical malfunctions.

The warranty does not cover:

Water damage
Accidental damage or drops
Loss or theft

IS Watches for Her operates primarily as an e-commerce business. In some cases, visits may be arranged by appointment only.

You can contact us through the contact form, email, WhatsApp, or phone. Please visit the “Contact” page for details.